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My line got suspended

New Poster

My line got suspended

After visiting to the Xfinity mobile store today- I found out in the middle of night that my account is suspended. Upon calling customer service I told that account is flagged for fraud. I call the number they gave me and now fraud department is closed ? What is going on ?
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Expert

Re: My line got suspended

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: My line got suspended

Hello,

I would like to look into this for you from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.