Hello, villagebill46. Thanks for reaching out to us on the forums. I apologize to hear you have not received your iPad as of yet. I would like to look into this for you. Can you please send me a PM with your first and last name so I may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.
I'm glad I was able to assist you, villagebill46. If you ever need further assistance don't hesitate to reach out to us.