Greetings, @Isaacdanger! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear of the issue you ran into with your internet being shut off without it being requested. We would like to add a few things to the account to see if we can prevent this from happening in the future. Can you please send me a PM with your first and last name so we may further assist you?
To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.