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My internet has been down and I cant get through to an agent

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New Poster

My internet has been down and I cant get through to an agent

My internet randomly stropped working last night. My online account says my modem isn't detected but all connections are the same as theyve been and following the troubleshooting instructions are of no help. I am not able to get through to an agent and it has been over 24 hours.

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Expert

Re: My internet has been down and I cant get through to an agent

Have you tried unpluging the box (modem) to reset it?


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