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My cable wire is down

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My cable wire is down

I called some one last week about my wife being down caused by hurricane Michael. I need to know when a technician is coming out. It has been two weeks since I been without service.
Official Employee

Re: My cable wire is down

Hello, I would like to look into this for you from here. To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".

I am an Official Comcast Employee.
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