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My cable line hasn’t been installed for five weeks

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My cable line hasn’t been installed for five weeks

I ordered internet five weeks ago and no one has come out to install and bury the line. Utilities were marked for weeks ago and I haven’t heard anything since. Customer service doesn’t even know what I’m talking about when I call them and the technicians have told me it should’ve been done by now. I wouldn’t have cared if they put in a temporary line that was sitting on my lawn.