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My cable line hanging low in street

New Poster

My cable line hanging low in street

I have been trying for 2 weeks to get someone to come to my home and repair low hanging wire in street which can be hit by trucks; therefore, knocking out my internet, landline and tvs.  My neighbors have been very concerned over this.  With a long metal pole we have hoisted the wire in some bushes, plus I have a long metal pole sticking in my front yard which I have use4 to lift wire in street; EACH time I contacted Comcast they tell me this is an emrgency and someone will be out immediately; thus far, no one.  My son took pictures of this and it is pretty embarrassing that no one has tried to help me.  I take care of a disabled person and I can't afford to have my landline go out.

Expert

Re: My cable line hanging low in street

Thank you for visiting the forums! Sorry to hear about your issues. 

 

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: My cable line hanging low in street

I appreciate the response; but no one is willing to come out although everyone I have spoken with indicated the urgency of this matter.  The last person said that it would take more than one person o fix the problem.  What can I say, one person hung the wire and now it would take more than one.  Am very frustrated.

Official Employee

Re: My cable line hanging low in street

 

Hello fcunniff, I can assist you with getting a tech out to raise your cable for you. Please send me a private message with your full name, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get the ball rolling. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: My cable line in the street and sidewalk

Frances [edit]

[edit]

 

 

Cable line duct taped in street.  Folks can't walk on sidewalk because part of wire hanging on sidewalk.  Called yesterdy and have had no response.

New Poster

Re: My cable line hanging low in street

can a rep tell us the best way to report low cables or downed cables I have a cable the came loose in the last storm and is nagnaing low across the road but can not find out the best way to repot it bebfoe a truck comes by and takes it out.  

Official Employee

Re: My cable line hanging low in street

Hi @roy_sherman

 

Welcome to the forums. I can reach out to your local line techs to get this cable raised. Please send me a message by clicking on my name, "ComcastChe" then click send a message. In the body of this message please verify your first and last name, and the name of the account holder if it's different than yours. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!