My bill went up by $30 this month. I was told by a customer service rep that my contract expired. I didn't know I was 'in a contract' that was going to expire or change prices after 12 months. Is there anyway I can go back to the price that I was paying all last year?
I called customer support, one agent told me there wasn't really anything better available without adding phone and that would not allow me the savings I'm looking for, and add a phone that we really don't use. He transferred me to another agent who hung up on me and didn't call back to discuss the issue.
Hello, and thank you for using the Xfinity Forums for a better deal. I can look further at your account and see if there are any promotions available. Can you verify your account information for me? To protect the privacy of your account, can you provide your full name exactly as it's listed on the billing statement? To send a private message click on my name, then click "Send a message".
Thank you jjplace7, and welcome to the Xfinity Forums. We would love to keep you as a valued customer and thank you for your years of service with us. I would really like to look at your account and find a great deal for you if you don't mind. Can you shoot me your full name on your account as it shows on your billing statement? To send a private message click on my name, then click "Send a message".
Do not bother sending the Comcast employees any info..
They will look into it and you will waste a lot of time and nerves and in the end they will tell you that there is nothing they can do to help.
diggsbarbaraG -- I understand your frustrations and I would like to see what I can find for you for a better deal. Please send me a private message verifying your full name exactly as it's listed on the billing statement. To send a private message click on my name, then click "Send a message".
krivbas -- I'm sorry you feel this way. I would like to see if I can make this right for you if you would like. Please let me know if I can assist you.