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I've asked a Comcast employee to help you. You should expect a reply in this thread.
Hi Alongwait -- I can help with your serviceability issue. Would you be able to send me that address in a PM please?
Click my name (ComcastZach) and click Private Message Me.
Thank you for the update. I received your PM and was able to find your serviceability request. Our construction team has reviewed your address and unfortunately this address is outside of our footprint at this time. We are unable to add your address to our database. Apologies for the information you were given about your address being able to be added if you dug a ditch.
We've had requests for this address dating back to 2014. All requests have come back with the same result. I have submitted a new request asking for more detailed information on what makes your address out of our footprint and if there is any way possible to deliver service to this address. I can tell you that while 300 feet does not seem like a great distance, that is too far to run cable. This may need an infrastructure build-out to deliver service.
Got an update for you. We've been able to add your address into our database. We are now able to setup an installation appointment to see if we're able to get service installed. There may be additional work needed however you will need a tech to come out for further assessment. I can help you set that up. Please let me know what services you are looking for and I can get you price quotes.
Excellent. I can get you quotes for those services. Do you know which cable package (Basic, Economy, Starter, Preferred, Premier) you were interested in? Do you have a speed tier requirement?
I can get you quotes for that. I've sent them via Private Message.
i moved to 11744 saint josephs road,jacksonville 32223.i placed a request to add my address and by mistake comcast added *removed personal info from post* road and my address is still non exists.
can you please add my address to system so we can access our services.
My address is 11744 and it’s new home. We requested Comcast to add address and they added 11740 and my address still not added . My address is *removed personal information* 32223
Can you please provide the city and state you live in?
Have the same issue but cant find the option to send a PM plz help need service on my new address
Please start a new thread with this topic and explain your problem and someone will be along to help you.
Locking this thread now.