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My address doesn't exist? Isn't Servicable?

Regular Visitor

My address doesn't exist? Isn't Servicable?

Been trying to get my service moved from previous address to current address (new construction) since October 2017.I can't seem to get scheduled because my new address is not in the Comcast database apparently. I have called, chatted and stopped at the service center, but nobody has been able to help. My neighbors all have xfinity, how can I not be serviceable????  Anyone have any idea on how to get my address added to the database so I can get my service hooked back up?

Admin1

Re: My address doesn't exist? Isn't Servicable?

Hi D-46311 -- I can help with your serviceability request. I received your PM with this same request. I have replied back asking for your address and contact information. Please respond back with this information and I'll get this request started for you.