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My Old Address is Still Showing up as Service Address - How do I Remove the Old one?

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My Old Address is Still Showing up as Service Address - How do I Remove the Old one?

My Old Address is Still Showing up as my current service address and I am no longer living in this apartment nor paying for service there. I have linked my new address with the old one. Do you know how I go about removing the old address?

 

Thank you!

Chris

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Official Employee

Re: My Old Address is Still Showing up as Service Address - How do I Remove the Old one?

Greetings, @Sjotopper! I appreciate you taking the time to reach out to us here on the forums. I hope you are having an amazing day! I apologize to hear that you have an old address showing up in the MyAccount app or website. I would like to have a look into the account and see what's going on. Can you please send me a PM with your first and last name so I may further assist you?

To send a private message, please click my name "ComcastMichael" then select "Send a Message" on the right side.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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