Hey there, sodisna1, thanks for reaching out through Xfinity Forums. I see you are a new poster and I really appreciate you joining the Forum Family! We love having you here! I would be happy to help with getting your previous account unlinked from your account. Do you know if your previous account was disconnected when you transfer over? If so and you are just having issues with unlinking through our website and app, here is a link to help with that process, https://comca.st/3jxvvjy. Let me know if that helps!