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Moving into new house during pandemic - new service

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Moving into new house during pandemic - new service

I am trying to get new Xfinity internet service for my new home that I am moving into on Saturday 4/11. 

 

I chose to pick up my equiptment in-store so that I don't need a tech to come to my house.  On the website as I was choosing which store I was going to pick it up at, it indicated the one I chose would be open.  When I went to the store it was closed due to the pandemic and likely not to open for a while.

 

I called Xfinity customer service to see if I could get the modem shipped, no answer.  I tried to use the automated chat service and it's not sophistacated enough to really answer my question.  I tried searching online for support, nothing there.  I tried to update my order online to in-home installation and I am unable to do that.

 

I currently have Optimum and I am unable to have that service transferred to my new address.  Anyone have any idea what I can do? 

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Re: Moving into new house during pandemic - new service

Following because I am having the same issue.