Community Forum

Moving back to regular plan from the Xfinity Assistance Plan

Highlighted
New Poster

Moving back to regular plan from the Xfinity Assistance Plan

I paid a large portion of my past due and set up a payment arrangment for the rest and was told my services would be back on between 1 and 4 hours later. 

That was 8 hours ago. 

I have called multiple times, transfered to tech support and hung up on repeatedly. Now they are closed. My cable is still not working and I am .... rather upset. Comcast took my $500 and set up a promise to pay for more and have yet to deliver on the services paid for and are avoiding answering questions or helping resolve the issue. 

The error code I am getting on the main box is XRE-03007, and yes, I have done a system refresh, rebooted each box and even did a hard reset on the main box with all other boxes turned off. Still getting the same error. From what I seem to understand, I was never moved back to my original plan, and am still on the assistance plan and no one is willing to help me.

Highlighted
Diamond Problem Solver

Re: Moving back to regular plan from the Xfinity Assistance Plan

That code means your equipment needs re-activated

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Moving back to regular plan from the Xfinity Assistance Plan

How would I go about doing that, or is that something I will have to wait until the morning for?

Highlighted
Diamond Problem Solver

Re: Moving back to regular plan from the Xfinity Assistance Plan

Try customer service

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
New Poster

Re: Moving back to regular plan from the Xfinity Assistance Plan

They are closed. Original post shows I have been calling them all day and then being rerouted to tech support who would just hang up on me. 

Highlighted
Diamond Problem Solver

Re: Moving back to regular plan from the Xfinity Assistance Plan

I escalated it up to an Official Employee, expect a response here shortly. It’s not real time, so whichever works first for you. The original post just says multiple times

I am a Retired Official Comcast Employee
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark a post as the Best Answer!
Highlighted
Official Employee

Re: Moving back to regular plan from the Xfinity Assistance Plan

Hello, KilroyDuncan! Welcome to the Xfinity Forums.

I'm sorry to hear you are having trouble getting your services restarted. I would love to take a closer look and help get your cable running so you can enjoy it again! 🙂

Please send me a private message with your first and last name, as well as your service address so I can assist. 

 

 To send a private message, click my name "ComcastTambrey", then click "send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!