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Moving Comcast utilities to a new utility pole

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Moving Comcast utilities to a new utility pole

So almost 8 months ago Georgia Power had to add a new utility pole to our yard. They said Comcast would have to move their equipment off the old pole before they could remove the old pole from our yard. I have tried calling Comcast but no one seems to be able to help. Does anyone know who to call??? 

Expert

Re: Moving Comcast utilities to a new utility pole

Your issue has been escalated to the Comcast Team available to the Forums. A member of that team will reply to your post as quickly as they are able, so check back often.

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Official Employee

Re: Moving Comcast utilities to a new utility pole

Hi @zachg007

 

No need to call in! Thanks for bringing using the Xfinity Forums to bring this to our attention.  We'd be happy to contact the correct team to get equipment removed so the old pole can be removed. 

Can you send a private message including the full name as it appears on the account and your full name if different? To send a Private Message, please click "Comcast_Support” and click “send a message". 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!