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Moved no service until 26 April

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Moved no service until 26 April

We moved into a residence in North Port Florida and after trying to do a self instal found out the home has not had xfinity/Comcast since 2017. Contacted a number of times, lied to twice that they would connect wire from pole to home. Only need Internet an therewas a truck. 500 yards from our house Friday doing routine maintenance yet they can't come out for 3 weeks - Why? No inside just the wire from the pole hanging on the side of my home #comcastdoesnotcare also have a bill due on the 14th was told to dm on Twitter go get resolved did that Thursday no answer