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Moved and gateway device does not show up on account

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New Poster

Moved and gateway device does not show up on account

I moved yesterday and had a technician out to help me. He said that I could keep my old equipment, so I did. However my gateway device does not show on my account for internet although I have it connected to the active outlet and the power, US/DS, and online lights are on and solid. Can anyone help?
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Problem Solver

Re: Moved and gateway device does not show up on account


@Brandon_M1201 wrote:
I moved yesterday and had a technician out to help me. He said that I could keep my old equipment, so I did. However my gateway device does not show on my account for internet although I have it connected to the active outlet and the power, US/DS, and online lights are on and solid. Can anyone help?

Do you have Internet service thru your gateway?  If not, have you called in to activate the device at your new location?  Customer service at 800-COMCAST, 800-XFINITY or directly for Device Activation 855-652-3446.  You'll need your MAC ID from the label on the gateway.

Joe V
(not a Comcast employee, just another paying customer)
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Diamond Problem Solver

Re: Moved and gateway device does not show up on account

It just may be the back end hasn’t caught up yet

I am a Retired Official Comcast Employee
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