I moved yesterday and had a technician out to help me. He said that I could keep my old equipment, so I did. However my gateway device does not show on my account for internet although I have it connected to the active outlet and the power, US/DS, and online lights are on and solid. Can anyone help?
Do you have Internet service thru your gateway? If not, have you called in to activate the device at your new location? Customer service at 800-COMCAST, 800-XFINITY or directly for Device Activation 855-652-3446. You'll need your MAC ID from the label on the gateway.