Comcast sent me new modem and said I requested it. I didn’t ! Also wants me to install it. Said my old modem will not work after 1/25/2018. If they don’t send a tech here it won’t get done and I will simply change. Terrible service !
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Hello Johnandevey, if you received a modem in the mail that you did not request you can take it back to a Comcast service center and return it there. You can also stop at any UPS service center and they will ship the equipment back to our warehouse for you. If you decide to keep the modem I can schedule a tech to come out and install it, please let me know how you would like to proceed.
You'r welcome. There is a fee to have a tech come out and install the new modem, so if you'd like to take it back you can at no additional charge. I can look up the closest store to you if needed.
You're welcome, have a good day.