Community Forum

Modem Upgrade

New Poster

Modem Upgrade

 

Another bate and swith, Comcast told me that:

 

"There's no cost to update your equipment, plus we'll waive shipping and handling fees for your Self-Install Kit. "

 

After talking to comcast to order new modem, I gave verbal authorization that confirmed no costs and continued subcription at same rate.

 

After they sent me the new modem, Comcast refused to ativiate it unless I authorized a rental fee that I never paid in the past.  

Expert

Re: Modem Upgrade

I guess you should be happy that you got a free rental for however many months. Not really a "bait and switch" though, just a billing snafu in your favor. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
New Poster

Re: Modem Upgrade

Not happy, waiver of the rental fee was the incentive for premium package subscription.  Bait & Switch.