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Modem Serial # doesn't match what's in My Account > Devices

New Poster

Modem Serial # doesn't match what's in My Account > Devices

I want to change this information in an attempt to solve an issue with the xfinity stream app.

 

The serial number listed for my modem under My Account > Devices doesn't match the modem I am currently using. 

Official Employee

Re: Modem Serial # doesn't match what's in My Account > Devices

Hi, trumanworld, I can help. Please send me a private message with your account information (your name, address and account number).

 

Thank you