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Missing box on side of house

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Missing box on side of house

I just moved into my house and I noticed that my neighbors have an Xfininity box on the side of their house, and mine does not. I had a tech come out to install internet and he just ran a cable line from the green utility box directly into the house where the coaxis outlet is. Was there supposed to be a box attached to my house? I feel like the tech shouldn't have needed to run an open line around the house just to install my internet, my house should have been wired for this already as it is less than 20 years old. I'm not really happy about this because it was a lackluster job and the wire is exposed and laying on the ground on one side of the house.