I live in Virginia. My friend in Union, MO, wrote me today about an email she got. The message appears to come from Xfinitity and alerts her that, "Your self-install kit is on its way." Here's the From line—
From: XFINITϒ My eBills <email@example.com>
The message does not mention what's in this self-install kit, but does have a button labeled, "Register your order for tracking." I don't feel good about this. My friend is 93 years old, and this message looks suspicious.
Solved! Go to Solution.
Comcast doesn't send email from @mass.rr.com addresses, so that's a scammer's phishing email, an attempt to steal login and other information. If you want to report it, click the "Report Spam and Phishing Emails" link on https://internetsecurity.xfinity.com/help/report-abuse/ and then scroll down to the "Report Phishing Emails" section.
If you check email with Comcast's Xfinity Connect webmail, the XFINITY Verified Email logo should appear next to any message that claims to be from Comcast/Xfinity (see https://www.xfinity.com/support/articles/comcast-verified-email).
Samples of recent phishing messages can be found at https://internetsecurity.xfinity.com/help/alerts/ under "Top Phishing Scams".