I have been on the phone for about 2 hours trying to reach a Master Bulk Account Representative that can simply upgrade from basic cable TV to the plan that offers more channels for one of the individual addresses within the account, specifically the clubhouse within the homeowners association. I have been transferred 5 reps and they keep saying they cannot do anything with the account and they will internally try to find someone within the company that can. I was in the Bulk services at one time and spoke with a rep there that told me she handled individual services but she transferred me onto small business department only for them to send me on to a regular customer service troubleshooting rep, who is now trying to find where to send me. The first rep I was sent to was in Hospitality where I was told that bulk accounts are migrating to hospitality but they haven't yet. I have been given several different phone numbers but the one that was specifically supposed to be for bulk accounts is 1-855-510-1609. Am totally frustrated!
Hi gaga1, I want to get this right: You just want to upgrade the channel line up for one of the addresses in the master bulk account correct? Please send me that address and your full name for assistance.
How does Xfinity have a department like BULK that doesn't have a phone number? I've been trying to get an issue resolved on my bulk account for almost 4 months now and im still at square 1. Everytime I call, the rep will try to help me only to be told they need to send it over to the bulk department. Which has no number but you give them your number and email and someone will reach out to you within 72 hrs. HA!! Its been almost 5 months and no call back yet. I've gone through that process atleast 30 times. Sad, thing is you cant even cancel the service without talking to the bulk account department. Im just going to stop paying and see if they contact me then!!
I understand why this would be frustrating. As a member of the corporate team, I can help address any concerns you may be having. I wouldn't suggest not paying the bill, as this would only cause billing issues that you may be held responsible for. Please send me a private message verifying the first and last name of the account holder, and the street address associated with your services, or the first and last name of the account holder and full account number, and we can go from there.
To send a private message click on my name "ComcastChe", then click private message me.
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moving to new thread for help.
recently my account was suspended and it is a bulk account address in west palm beach florida. i have tried to resolve this and cannot seem to get anyone to understand the problem.. i have been sent bills that do not belong to me and was assured by a xfinity superviser it as been fixed. once already. can anyone help?
I can certainly check this for you from here if you would like. To protect the privacy of your account, can you provide your full name, and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.
I need to reach bulk services. we are a landlord who own several properties and cannot create a new email everytime we add another one. How can I reach them??