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Market Link

New Poster

Market Link

Please help me clarify something as I searched the forums and have found conflicting information on this "authorized Comcast retailer"

 

I have been getting repeat phone calls from this number: 1-844-344-1718 for the past week or so, and when I called them back the first time they said it was Comcast with new offers. Now when I call them, it's "Market Link, an authorized Comcast Agent". They read off my correct personal information to me including the last 4 of my social security number and asked me to confirm. They then said my service is terrible and offered me upgrades. I said I was satisfied with my service and was not interested. The agent then got sarcastic with me and kept telling me how my service is actually great and I don't need to upgrade anyway. This did not seem like a foriegn scammer, the girl I talked to (wish I remembered her name) had a very clear American accent.

 

I found 2 threads here:

http://forums.xfinity.com/t5/Customer-Service/Is-Marketlink-Comcast-a-fraudulent-or-legitimate-3rd-p...

 

http://forums.xfinity.com/t5/Customer-Service/Market-link/m-p/3003033

 

Can someone tell me which one has the correct information? the same admin said different things here. I am hoping the newer one is correct and they are authorized. I called Security assurance like the first thread said and they had no idea what MarketLink is. Thank you.

Expert

Re: Market Link

Marketlink is a third party contractor that works for Comcast. They are part of Allied Global marketing services. They are telemarketers that attempt to upsell customers. I'm not the least bit surprised that Comcast employees at "Security Assurance" don't know this. @ComcastZach's newest reply is the correct information. 


I am not an employee.
New Poster

Re: Market Link

Thanks for quelling my paranoia!