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Marcus Jones - Sales Rep - Wont call me back!!!

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Marcus Jones - Sales Rep - Wont call me back!!!

Marcus in Richmond, VA - gave me a great deal... then lied about set up, cut my service off - promised to call me back - never has. Its now been going on for two weeks - I have called and texted daily...Marcus doesn't respond. 

 

I am now trying to contact anyone in Comcast/xfinity that will listen - this is CRAZY I have never had an issue like this before.

Expert

Re: Marcus Jones - Sales Rep - Wont call me back!!!

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not a Comcast employee, just a moderator. Pls observe Wheaton's Law.
Official Employee

Re: Marcus Jones - Sales Rep - Wont call me back!!!

Hi RichmonVA1, apologies for your experiences but I can assist going over current promotions with you.   Please send me a private message with your account information (your name, address and account number). 

 

Thank you