Community Forum

Manage My Plan

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Regular Visitor

Manage My Plan

I swear the xfinity website has been overtaken by Hal9000 because it seems to know I need to downgrade my service to a more affordable plan & it won't let me do it.  Everytime I go to "Manage Plan" and click shop for the best deals (or any other link to find a better bundle) it always ends up "I'm sorry.....please contact customer support."  I've also tried the chat link to see if that is a viable alternative that might work.  That too ends up back to the "I'm sorry.....please contact customer support."  Customer service does not work either.  Is there something I am missing or is it going to be "I'm sorry.....I'm afraid we can't do that" pertaining to downgrading my service.

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New Poster

Re: Manage My Plan

Your not the only one. I'm trying to do the same thing.