Community Forum

Making changes online - cannot get a security code emailed either

New Poster

Making changes online - cannot get a security code emailed either

I have been trying to look at adding servics to my account for a week now with no luck online.  Any other tech service, one can purchase what they want online, make changes online and cancel online.  What is the problem here?  I am ready to cancel my account if I cannot get true info online.

Official Employee

Re: Making changes online - cannot get a security code emailed either

Hello johnson-sj. We apologize for the inconvenience. This is a known issue that we are working to address. We currently do not have an ETR on the shopping section of our website. In the meantime, I can offer you customer support with going over the service offers that are available to your account. Please send me a private message and include your full name, service address, and account number so I can assist you.