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Mailing address change- not moving

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New Poster

Mailing address change- not moving

I need to change my address from a PO box to the street address for mail from Comcast/Xfinity. I have looked throughout the website and there is no place to do so. The info on the "how to change your amiling address" only has something about "Your move" and how I can take equipment back or use the Chat. I tried the 24/7 chat and nothing works. I'm NOT MOVING. 

I swear Comcast has the most cumbersome ways of getting to what you need. It's even worse when you call them. 

So exactly how do you find the place to simply ENTER A NEW MAILING ADDRESS. I've already been to the PO and done the forwarding address thing, but now I need to change the mailing addresses on things. 

This really doesn't seem like it should take an hour to find a simple change of address. 

Customer Service- do you have an answer? 

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Gold Problem Solver

Re: Mailing address change- not moving


@DRmd wrote: ... So exactly how do you find the place to simply ENTER A NEW MAILING ADDRESS. ...

You can't change this yourself, you need to have a Comcast rep make the change for you. https://www.xfinity.com/support/articles/updating-your-mailing-address says chat or visit one of their stores. Since chat isn't working for you, you could try checking https://www.xfinity.com/support/service-center-locations for the locations and hours of a Service Center or Xfinity Store (many locations are still closed or operating with limited hours). 

 

If an Employee doesn't reply to your message here contact a phone rep at 1-800-Comcast, or see https://www.xfinity.com/support/contact-us to schedule a callback.