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Regular Visitor



I need to get in contact with a loyal department agent to see if I can get some help before I have to switch isp from comcast back to my previous isp. My bill is atrocious.
Regular Visitor

Re: Loyalty/Retention

Nothing? Not even a, hey we'll be with you as soon as we can?

Awesome customer service. Including the call I had with customer service in which I was hung up on.


Re: Loyalty/Retention

I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am a volunteer Expert/Moderator, not an employee.

Official Employee

Re: Loyalty/Retention

Hi Proksimitee, 


Sorry for the delayed reply. We aren't the loyalty department but I am more than happy to review your account and the offers that are available to you to see how I can help address your concerns. In order to access your account can you please provide the following information in a private message?

  1. Your first and last name?
  2. The full street address associated with your services?
  3. The phone or account number associated with your services? 

To send a private message click on my name "ComcastChe", then click private message me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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