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@Loyalty Dept-- lowering monthly bill due to lower income level-- phone call cut out, pls call

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@Loyalty Dept-- lowering monthly bill due to lower income level-- phone call cut out, pls call

@CCShane-- I can't see how to send you a private message.

 

My call yesterday to a (rather very inexperienced) Loyalty team mbr cut out, and I need to immediately lower this months' bill due to lower income level. Is there a subsribtion at half the cost ($15) to get half the speed? (3Mpbs download speed), and would I be able to return to my current $30/mth plan after 3 months?

 

Thanks,

Linda message.JPG