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Loyal Customers getting penalized with higher pricing

New Poster

Loyal Customers getting penalized with higher pricing

Why is it that there is no promotions to retain loyal customers to Comcast? 

All the promotions are geared towards "new" customers but "loyal" customers are being charged an ever increasing amount?

 

When I called the retention team they advised me they could save me $5/month -- which in reality isn't a savings - it's an increase of $50 a month from my initial bill.


Your chat services are ridiculous and can't answer a logical question such as "If Comcast is still making a profit on new customers by charging them $89.99 for the triple play why can't that pricing be extended to new customers?"

 

What promotions are available to LOWER my bill back to the original amount I was paying?

Regular Visitor

Re: Loyal Customers getting penalized with higher pricing

Yeah me too; I have been a customer since 2005 and my bill is over $200 a a month now. Granted I have a lot of services but unfortunately I am stuck in a town where there is no other provider. All you need to do is look at the rates in towns where there are other providers like Verizon, TIAC or RCN to provide analternatives.

Official Employee

Re: Loyal Customers getting penalized with higher pricing

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Loyal Customers getting penalized with higher pricing

Same. I’m currently looking for other options, we hardly ever watch tv but use a lot of internet. The whole “your internet bill won’t go over 200. (If it even still applies)” is great but not when you add it to the $80+ Useless to us cable price.
New Poster

Re: Loyal Customers getting penalized with higher pricing

I realize this is months and months old, but I decided to read through the forum after being frustrated once again with the available options for those of us who stuck around after promotional contracts. Between my wife and I, we have called 4 times over the last year and got frustrated each time, walked away and let Comcast continue to dig deeper in our pockets. Tried one last time today and figured out it's just time to switch to satellite. We don't want the phone. Your "bundle discount" is a lie designed to make those of us who already have the package think we're getting some kind of deal by keeping the three services. Why, then, is the internet/cable package much less when offered to new customers who don't have the triple play with a phone? Wish y'all tried harder to keep loyal customers happy. Not doing this anymore. The very basic package offered to us today was MORE than the premium package offered to new customers. Ridiculous! And THAT offer was from retention. 

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Official Employee

Re: Loyal Customers getting penalized with higher pricing

Hi @lancelot42

 

We'd hate to lose you as a customer. New customers are offered lower rates at an introductory rate. If you're willing to let me, I'd like to try to see if there are any offers that I can find that would lower your rate.

 

In order assist you, please send me a private message verifying your first and last name, street address including city state and zip code, and the full account number or phone number associated with your services. 

 

To send a private message click on my name "ComcastChe", then click private message me.

 

 

 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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