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Low wire

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Low wire

There is a low sagging wire from the street to my house. I called last week (on hold for 40 mins) spoke to someone gave info she put me on hold for 10 mins and never came back. I opted to do the follow up survey which they did call back for and of course I voiced my displeasure, however no one came to check it out and no one even called me back. I don't want anyone getting injured or my neighbors to think I'm not trying to fix this issue. Any idea what to do? I am also trying to be understanding of what is going on with COVID19 issues as well. Just want everyone safe.