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Low wire

New Poster

Low wire

Please help us. We have had a low hanging wire the property behind our house (the property is an empty lot but it does have an active driveway) for very long time and it just gets lower and lower. We have contacted FPL, AT&T, and the local city government, all of which have confirmed that it must belong to Comcast and Xfinity. I think Comcast came out a few months ago but went to the wrong address.
Official Employee

Re: Low wire

Hi polkatrout, 

 

I can help reach out to your local tech ops team to help have this wire taken care of. Please send me a private message by clicking on my name, "ComcastChe" then click private message me. In the body of this message please verify your first and last name, and the account number or phone number associated with your services. I will need to use you as a POC in case they need to reach out to someone. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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