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Low hanging wire.

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Low hanging wire.

I have a low hanging wire from the pole to my house. It is about 4 feet off the ground. I called about this three days ago and a month ago before that. I've got no answers on when it's going to be fixed and the 1-800 number is just looping. You can't talk to anybody. How do I get this fixed? I have a pool and kids back there. Your help would be greatly appreciated.