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Low hanging utility lines

Regular Visitor

Low hanging utility lines

Hi,
We’ve had some low hanging utility lines in our backyard since a storm last November. This includes the line going from the pole to my house. Xfinity was notified in order to remove tree limbs and restore service to my neighbor but the lines are still down- about five feet off the ground. I called last week and the service repair man never showed up today.
Please help,
Chris
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Expert

Re: Low hanging utility lines

Hi @CRitz

Thank you for visiting the forums! Sorry to hear about your issues.

I've asked an employee to assist you. You should expect a reply in this thread. 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Official Employee

Re: Low hanging utility lines

 

Hi CRitz, thank you for creating a post. I can assist you with getting a tech scheduled to come and raise your lines, to get started please send me a private message with your full name by clicking on my name (ComcastAmir) and then click "Send a message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!