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Low hanging line

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New Poster

Low hanging line

I have reported a low hanging phone line three times but have not received a call back about setting up a service appointment. My current ticket number is: 051210623. As I said, we set up two previous repair tickets. After calling back a second time, I learned that the second ticket was "not specific enough" so the ticket was closed. I have not heard back about the third ticket. Any help in this regard would be appreciated. 

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New Poster

Re: Low hanging line

What is the contact # to report low hanging line?

 

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Official Employee

Re: Low hanging line

Hi theodore3. Thanks for visiting and posting on our Forum. I can assist with researching your Raise Cable ticket and put in a status update request for you. Please send me a private message and include your full name and service address so I can assist you. To send a private message: click my name (ComcastJoeTru) to view my profile. Then click the link that says "Send a message" and there you can private message me. 


I am an Official Comcast Employee.
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