Hello @Gmanuel, thanks for reaching out to our Digital Care Team through our Forums page. We appreciate you being a customer with us and we absolutely want to get this hazardous line raised ASAP. We definitely do not want anyone to get hurt. I would love to assist you with submitting a request to get someone out to raise this line.
Can you please send me a private message including your first and last name as it appears on the account?
To send me a Private Message, please click my name “ComcastAmira” and click “Send a message".