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Low-hanging cable over driveway, all services out

Regular Visitor

Low-hanging cable over driveway, all services out

A storm damaged the line between the pole and our house on 3/8 and all services (cable, internet, VoIP) have been out since then. We've done repeated calls and chats, but each time we're told someone will be out to fix it, no one arrives. The cable appears to still be attached at both sides, but service is out. Can anyone help determine who to contact to resolve the issue?
Expert

Re: Low-hanging cable over driveway, all services out

I've asked a Comcast employee to help you. You should expect a reply in this thread. 


I am not an employee.
Official Employee

Re: Low-hanging cable over driveway, all services out

Good evening, I can assist you further from here. To protect the privacy of your account, please send me a private message verifying your full name, street address including city, state, and zip code (and apartment number if one is associated), and the full account number or phone number associated with your services. To send a private message click on my name, then click private message me.