Hello DM4909. Thank you for creating a post on our Forum. Apologies this work has not been completed. I can assist with submitting a ticket to our local Maintenance team who can report out and get the cable raised and secured back in place. Please send me a private message and include your full name and service address so I can assist you. To send me a private, message click my name (ComcastJoeTru) to view my profile. Then click "Send a message" and private message me.