Community Forum

Low Hanging cable

Regular Visitor

Low Hanging cable

Hello...I'm not an xfinity customer, but I just want to let you know that your cable is connected to my house and it is hanging very low mostly when it is very windy. I called your customer service for the past two months about this issue and until now your techncian has not done it's work. I also called last night 4/12/18 regarding this issue and said that someone will contact me and suprisingly no one has contacted me. I don't know what steps that I need to do in order for your Technician to fix this low hanging cable. Please do let me know...I have given my information to your customer service. I hope someone in xfinity will look into this unless the xfinity is just waiting for an accident to happen in order for you guys to fix the issue.
Expert

Re: Low Hanging cable

I've asked a Comcast employee to help you. You should expect a reply in this thread. 




I am a volunteer Expert/Moderator, not an employee.


Official Employee

Re: Low Hanging cable

Hi rjy1870,  I can help with this.  Please send me a private message with your name and address?

 

Thank you

Official Employee

Re: Low Hanging cable

Hi rjy1870, thank you for working with me in private message and glad to hear the low hanging cable was fixed for you. Please reach out if you have any questions in the future.

 

Thank you for your time!