Hi there, @paislea.
I wanted to touch base with you and make sure this has been taken care of for you. I understand it has been some time since you made the post but if this is our lines we will want to get this fixed as soon as possible. Can you please private message me your full name? Thank you for posting to our forums.
To send a private message, please click my name "ComcastMartin" then select "Send a Message" on the right side.