I have escalated your issue to the Comcast Team available to these forums. Check back often for a reply in this thread from a Comcast Official Employee.
Hello @Trev_126, thanks for reaching out to our Digital Care Team through our Forums page. I would be more than happy to assist you with getting these low hanging lines taken care of. Can you please send me a private message including your first and last name?
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
I got an answer through Facebook Messenger, and a tried multiple methods of communication. After corresponding woth an agent I got serviced in a few days. Wire is higher then original location.