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Low Hanging Cable

Regular Visitor

Low Hanging Cable

Hello, the Comcast cable that goes from the utility pole in my backyard to the house is has so much slack in it that it is touching my garage roof. Is there any way to have Comcast raise this cable before it is damaged?
Admin1

Re: Low Hanging Cable

Hi Mlee0000 -- I can help with getting this cable raised properly. Is there any special access needed to get to the line such as a locked gate or fence?


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Regular Visitor

Re: Low Hanging Cable

Thank you, Zach. No, the area is accessible.
Regular Visitor

Re: Low Hanging Cable

Thank you. No obstructions to access the property.
Official Employee

Re: Low Hanging Cable

Hi @Mlee0000. I am following up after ComcastZach. I have created a ticket for you to get this cable raised. I will provide you with an update as soon as I get one. 

 

Thank you for your patience. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Regular Visitor

Re: Low Hanging Cable

Thanks folks! A gentleman came out yesterday and fixed the cable.