I've had at least 4 outages in the past 10 days. Probably more than that, but those are the ones that interrupted my work. I've been trying to contact someone this morning to find out what is going on? Is it time for me to find another provider? It appears that you can't contact anyone by phone anymore. And the 'chat' option lets me talk to the same stupid auto-attendant that used to be on the phone. Completely useless! I'm already on your website! If I need to 'pay my bill', 'check for outages' or any of the other canned responses, I can already do that! That's NOT why I chose the 'Chat' option. Also, I pay $100 a month for 120Mbps and this morning I'm getting less than 80Mbps. Oops, just retested - now 67Mbps. Maybe it's time to go the way of Fort Collins and build out our own fiber network.
And while I'm here, I also have an orange cable in my yard that was supposed to be buried months ago.