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Lost my job and want to downgrade, but in a contract...

New Poster

Lost my job and want to downgrade, but in a contract...

I lost my job and want to downgrade my triple play package. I still have almost a year or so in my contract, but I'm only looking to cut where I can - maybe removing premium channels and get a slower internet speed or reducing the channel package. Customer service seems to insist on the phone that I will be penalized. Do I have any options?

Official Employee

Re: Lost my job and want to downgrade, but in a contract...

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.

New Poster

Re: Lost my job and want to downgrade, but in a contract...


ComcastShane wrote:

Hello, and thank you for reaching out to us. I would be happy to assist you from here. Can you verify your account information with me? I would need your phone number, full name, and service address. You can private message me by clicking my name and clicking private message.



Thanks, I just sent you a DM