Thank you for visiting the forums! Sorry to hear about your issues.
I've asked an employee to assist you. You should expect a reply in this thread.
Hello @Jbrenner183, thanks for reaching out to our Forums! I'm sorry to hear about the modem being lost during your move, I hope everything else went well for you. I can ship you out a replacement modem, or you can go pick up a new modem at your nearest Xfinity service center. If you would like me to ship one out, or if you need me to look up the nearest Xfinity service center to your location, please send me a Private Message including the full name as it appears on the account and your full name if different.
To send me a Private Message, please click my name “ComcastAmira” and click “send a message".
@Jbrenner183, I never received a private message from you or heard back from you on here, so I will be locking this thread. Please send me a private message if you still need assistance with this modem concern. Please create a new Public post if you need assistance with any new issues or concerns, we're here to help. Thank you and we appreciate you being the best part of Comcast.