Community Forum

Lost modem wifi router

New Poster

Lost modem wifi router

I lost my router during a move and want service at my new location and im on internet essentials program how do i get my lost modem router replaced?
Official Employee

Re: Lost modem wifi router


Hi Sarge6969, you can replace your modem/router by going into a local Comcast service center or we can send the equipment to you via U.S mail. If you would like the equipment sent via mail please send me a private message with your full name, street address, and account number. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Mark the post as best answer!