Community Forum

Lost Modem

Regular Visitor

Lost Modem

Hi there,


I recently received an email regarding un-returned equipment. Since I recently moved I figured I would find the modem in my moved things. But i have not been able to find it. I have asked the people who helped me move as well and they were also unable to find it. I am wondering what to do if the equipment i needed to send back is lost?

is there any way to avoid a large fee? 




Re: Lost Modem

Hi Jamie25 -- I can help you with that lost equipment. I am able to mark the modem as lost and then have it removed from your account without a fee for it. Please send me a PM with your name, full service address, and either phone number or account number for authentication. I will also need to know the modem MAC address in question.


Click my name (ComcastZach) and click Private Message Me. 

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: Lost Modem

Hello, I have a similar issue and am also wanting to avoid getting charged for a modem I have been paying for years.