So I lost my service today (internet, phone and home security). Called Comcast immediately and can't have a tech out for 2 days. Was outside after and figured it out something must have happened to line due to install of basketball hoop. The only problem with that is there were markings and flags by Comast at the street, barely visible markings further up toward my house, but no markings in the area where the hoop was going (which was flagged). I then called back to let them know that part of the story. No change in appointment, the only flexibility is being wait listed, which is close to impossible in a household where everyone works.
I guess my question is how can there be no other way to help. The good business I know who rely on customer service work late to handle customer service situations. I am not sure why there can't be typical 8-4, 9-5 days, but staff/techs on call to help with emergencies and/or issues that arise from provider error. Seems like a simple solution.
Hi there, rroser. Welcome to the community, thanks for posting, we're glad to have you. While I can understand it being frustrating losing service regardless of the situation, we always try our best to get you the soonest appointment available. I will see what I can do for you here. Please send me a private message with your name and we'll confirm from there.
To send a private message, please click my name "ComcastMorgan" then select "Send a Message" on the right side.
I will reply as soon as I can. Thank you.
Hi again, rroser. I ended up not hearing back from you on this after my reply to your private message. I have gone ahead and completed this interaction. If you end up needing further support on this though, please get back to me via PM. Thank you, take care.