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Loose exterior cable line

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Loose exterior cable line

We have been experiencing some signal degradation but have rebooted our modem and tightened all of the interior connections without success. Our exterior lines are sagging and touching some other utility lines outdoors. Could this be the problem and if so is it Comcast's responsibility to fix it? Thanks for your help.


Re: Loose exterior cable line

Indeed my friend, that could be an issue. That should get fixed ASAP.


I've asked a Comcast employee to help you. You should expect a reply in this thread. 

I am not an employee.
Official Employee

Re: Loose exterior cable line

Hello WMDau, I can get a tech out to repair your signal and to raise your lines. Can you please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me"?

I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: Product, Support, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.

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